Resident Guidebook

Our complete Resident Guidebook is available in pdf.

Christoph and Ursula have enjoyed serving seniors in the Georgetown community for over two years now. They have honored the Summer family tradition of providing "high quality" service in the hospitality industry for over 25 years. The community has seen their commitment to providing "high quality" hospitality and health service to its' seniors.

Retirement can be the best of times when you live in an atmosphere of comfort, safety and family caring. We will ensure that Mountainview Residence is a community where seniors can enjoy an independent lifestyle and feel secure with supportive services available in this warm, friendly environment.

In "Our Community", friends and families are always welcomed with a smile!


This guidebook will answer many questions about your new home.


Philosophy

Mountainview Residence is committed to:

• Earning and keeping the respect and confidence of seniors, their families and the community of Georgetown;
  
  
• Providing quality accommodation and a supportive lifestyle, in a clean, safe and pleasant environment;
  
  
• Respecting each resident's right to secure, quiet enjoyment of their home;
  
  
• Providing a friendly, home-like environment for our residents, which is welcoming to visitors, families and other members of the community;
  
  
• Assisting each resident to maintain independence and lifestyle choices;
  
  
• Helping residents to maintain contact with their friends, neighbours, churches, professionals and other services;
  
  
• Ensuring the continuation of residents' spiritual needs;
  
  
• Involving the home and its' residents in activities of the community;
  
  
• Selecting and training employees who bring skills and professional experience, and who take pleasure and pride in working with seniors;
  
  
• Ensuring that volunteers and staff have opportunities to grow with us to make retirement living ever more enjoyable.

Our Community

The most beautiful building in the world can be a cold, lonely place without the warmth and laughter of those with whom we share a major portion of our daily life."Family Caring" is our motto. Our staff is always available to give a helping hand or willing to share a smile. Their attitude and commitment transform a building into "Our Community".


The Administrator is here to help you. Please visit the Administrator's office anytime with your requests or to discuss any concerns you may have.

The Services Coordinator holds the responsibility of enhancing Mountainview Residence with new residents and assisting our existing residents.

The Health Services Manager is available to help you with your medical needs and to assist you with any concerns that might arise.

The Life Enrichment Coordinator helps to create a variety of social events that will enrich your daily living.

The Dining Services Manager is responsible for providing you with tasty, homemade meals served in an appealing manner in a pleasant and clean dining setting.


All the Staff members of Our Community are always available to assist you with any concerns you may have.



General

CASH AND BANKING
In almost all cases, any external charges can be billed to your room or billed directly by the external service provider. Therefore, it is not advisable or necessary to keep large amounts of cash in your suite.

A bank visits regularly to assist you in banking transactions. Contact the Administrator for details.

FAMILY CONTACT
Communication with families is important. Please keep us up to date by notifying the Administrator or the Health Services Manager of all changes in address and/or telephone numbers of all extended family members.

GRATUITIES
It is our policy that staff may not accept gratuities, in any form, from residents or their families.

HOUSEKEEPING
Mountainview Residence provides daily light cleaning of the bathroom and towels are changed. Thorough cleaning is performed once weekly and includes changing of bed linen and complete cleaning and vacuuming of your suite.

INSURANCE
Insurance for personal furniture and other valuables is the responsibility of each resident. Please contact you insurance agent to discuss a "contents" insurance package.

LAUNDRY
Your basic personal laundry is done weekly at no additional cost. All clothing should be clearly labeled with room number and/or name.

A laundry room is available on the first floor for those who wish to do those delicate items you want to do yourself. An ironing board and iron are available to be used in the laundry room as well. These items are provided for your convenience. Use with caution and at your own risk.

Dry cleaning can be sent out regularly. Please notify Reception for dry cleaning arrangements.

LOST AND FOUND
Items found with no identification may be left at Reception. If you have lost an item, leave a description at Reception. Every effort will be made to retrieve your articles.

MAIL
Personal mail may be picked up at the Reception Desk. If you wish to have items mailed, please deposit it at the Reception Desk. Your address for return mail is:

Mountainview Residence
222 Mountainview Road North
Georgetown, ON  L7G 3R2

MENDING
A seamstress is available for mending and alterations. A price list is available on request.

NEWSPAPER DELIVERY
You may arrange for the newspaper delivery of your choice. Please notify Reception for any assistance you may require with this.

PARKING
Parking is available for you and your visitors at the front of the residence. Residents with cars will receive a designated parking space.

PETS
Animal visits may take place anytime on our outside Patio. In consideration of those persons who have allergies or concerns regarding animals, they may not come inside of the residence. We thank you for your cooperation.

REPAIRS
If anything in your suite requires repair, or if you notice something broken in the building, report it directly to any member of the staff. Arrangements will be made to fix the problem as soon as possible.

SMOKING
Mountainview Residence is a smoke-free environment. In order to ensure resident safety, comfort and security, smoking is not allowed in any resident rooms or common areas.

TELEPHONE
Mountainview Residence has a specially integrated telephone system for use as a regular telephone as well as an emergency communications system, which links directly to the nurse. Each resident accommodation has a telephone in the living area and in the bathroom. The living area telephone is used for outside calls, inter-room calling and emergencies. The telephone can also be used hands-free.

Frequently called numbers can be programmed into each telephone. All long distance and service charges will be added to your monthly bill.

The bathroom telephone, when removed from the hook, automatically places an emergency call to the nurse.

Instructions for the telephone will be given to you the day you move in.

TELEVISION
Mountainview Residence has it's own in house cable TV system, (SMADTV) with 36 channels included in the monthly fee. To see the line up, please click here. If you which to have channels beyond those on the present line up, for a nominal fee, we can hook up a Star Choice Receiver in your suite, with a comprehensive package. Please speak to the administrator for more details.

VALUABLES
Many residents choose to keep their doors open or unlocked. Please give careful thought to keeping valuables in your suite.



Features

SPECIAL DESIGN
Mountainview Residence has been designed with the needs of seniors in mind. There are no floor elevation changes. Rooms and bathrooms have been designed for ease of use. Heat lamps have been installed in each resident bathroom for extra comfort. Heating and air-conditioning have been designed to provide fresh air, to heat and cool efficiently and are individually controlled by thermostats in each resident suite.

ELEVATOR
The elevator is located near the Dining Room on the first floor and the Fire Place Lounge on the second floor. It is equipped with special sensors appropriate to seniors' needs

RECREATION ROOM
This large area offers many varied activities for the enjoyment of our residents. Whether you enjoy baking in our kitchen area, crafts, card games, Shuffleboard and Bowling -- you will find all of this and more in the Rec Room.

The piano enables us to have singalongs; you will see various entertainment offered and regular parties in this spacious room. The Recreation Room is located on the first floor across from the dining room.

TUCK SHOP
For those small items you don't want to go out to the store for or ask friends or family to bring, our Residents Council will operate a Tuck Shop where you will be able to purchase items, such as - greeting cards, toothpaste, candy and much more. The Tuck shop is located on the First Floor.

BARBER AND BEAUTY SALON
Hair cutting, barber services, styling, perms, as well as nail care are available in the salon located on the first floor. Rates and hours of operation will be posted in the salon and will also be available at our Reception Desk.

PRIVATE DINING ROOM
The private dining room is available for special get-togethers, celebrations or anything else a family or group wishes. Please contact Reception to arrange a booking in advance.

RESIDENT LAUNDRY

A Resident Laundry Room is located on the First Floor for those small items that you may wish to wash separately. There will also be an ironing board and iron in the laundry room for your use. These items are provided for your convenience. Use with caution and at your own risk.

Of course, full laundry services are included in your monthly resident fees.

THEATRE
A theatre will be located on the second floor - it will offer movies to our residents on a large, retractable screen. It also offers space for educational lectures or general interest seminars, etc.

LIBRARY LOUNGE
This lounge is located on the second floor at the South end of the building. It is a quiet place to curl up with a good book--- bring your own or choose from one of the many on the bookshelf.

FIREPLACE LOUNGE
This lounge is located on the Second floor near the elevator - it is a quiet place to sit and relax or visit with friends. Also, a large screen TV is available for you to watch your favourite shows or enjoy special televised events as a group.

COMPUTER LOUNGE
This lounge located on the First floor is available for you to email family or friends or simply browse the Web.

THE CAFÉ
The Café is for the enjoyment of residents and their guests. It is located at the front entrance. Coffee, a variety of teas, juice, fresh baked muffins or cookies from our kitchen may serve as a continental breakfast for those who like to be late sleepers or anytime throughout the day. Ice Cream, fresh fruit in season and pleasant conversation are always available for our residents in the Café.

Guests may enjoy these choices for a nominal fee.

GARDENING
Special raised areas around the patio will allow planting of flowers or vegetables for those residents who enjoy it.

OUTDOOR LIVING
The Patio is located at the side of the building. The entrance to the Patio is located in the Recreation Room. Patio furniture will be available for sitting and relaxation in the appropriate seasons.

Our Gazebo is located at the South end of the for those who want a shaded spot to rest for a moment.

A paved walkway borders the building to ensure easy, safe exercise for seniors with or without assistive walking devices.



Dining Services

Residents and their guests enjoy dining in a social setting. Meals are served to your table in a bright, pleasant atmosphere. Two delicious choices are prepared at each meal. In the morning enjoy breakfast. Lunch is the lighter of the two mealtimes and dinner is the time for you to relax and enjoy the main meal of the day.

We accommodate special food requirements here at Mountainview Residence. You will be asked about any food allergies; the Health Services Manager and the Dining Services Manager will then prepare your special diet program.

In special circumstances, such as illness, room service is available at no charge. If you desire room service for any other reason, the Administrator will advise you of the associated fee.

For your enjoyment, coffee, tea, juice and snacks are available throughout the day in the Coffee Shop.

DINING ROOM HOURS

BREAKFAST
8:00 a.m. to 9:00 a.m.

LUNCH
12 Noon to 1:00 p.m.

DINNER
5:00 p.m. to 6:00 p.m.

Continental Breakfast is available in the Coffee Shop until 11:00 a.m.

GUEST MEALS
We encourage family and friends to dine with you. Please notify Reception in advance so that we are prepared to accommodate your guests. There is a nominal charge for a Guest meal.

SPECIAL OCCASIONS
We welcome the opportunity to cater a special occasion dinner or party for our residents or members of their family. Contact the Administrator for a quote on your specific request.



Life Enrichment

At Mountainview Residence we offer activities and clubs of interest to each resident. We believe that keeping busy is the best tonic! Laughter should be a part of your daily life; we encourage and welcome your participation. With your suggestions, we will have something for everyone's taste.

Family and friends are always invited to participate in the social events and clubs at Mountainview Residence.

CALENDAR
A calendar of events is distributed and posted by the elevator so you are always able to keep track of events. We will also publish a regular newsletter for resident and family information. Your contributions to this newsletter is always appreciated.

LIBRARY SERVICES
The Public Library comes in regularly. If you would like talking books, large print books, or specific reading material, please make your request to the Life Enrichment Coordinator so she may make arrangements to accommodate your wishes. Join us on our trips to the Public Library.

RESIDENT COUNCIL
The residents of Mountainview Residence meet monthly to discuss and plan matters of common interest. The residents take an active role in the decision making and planning for their home.

The Council is responsible for fund-raising activities and choosing programs and events that will be of interest to its members.

SPIRITUAL NEEDS Regular church services from several denominations will be held at Mountainview Residence. These services will be held in the Chapel Theatre located on the Second Floor. Times will be posted and included in the monthly Activity Calendar.

TRANSPORTATION
For scheduled outings, transportation is provided. Assistance with arrangements for taxis or Activan can be gotten through Reception. Residents are responsible for this cost.

VOLUNTEERS
Volunteers are welcome at Mountainview Residence. Families, friends, outside community members, students or residents - their talents are needed and wanted. If you are interested in this venture, please discuss with the Life Enrichment Coordinator.



Health Services

Our Health Services Staff at Mountainview Residence is available for assistance with bathing. To coordinate this weekly assistance, please confer with the Health Services Manager. Also, if you choose, our professional staff will administer your medications.

Please contact any of the Health Services Team to arrange for assistance with your special needs. We will coordinate the ordering and delivering of your personal care products and medications with the pharmacy. The costs of medications and supplies are the responsibility of each resident.

ASSISTIVE DEVICES
Residents of Mountainview Residence provide their own assistive devices - wheelchairs, walkers, elevated toilet seats, etc. The Health Services Manager will happily assist with arrangements to obtain these devices and help you understand government assistance programs.

ENHANCED CARE NEEDS
If enhanced personal care needs are required, contact the Health Services Manager to assist you in making arrangements to accommodate those needs. Special therapy programs, such as physical therapy are available.

OXYGEN THERAPY
Assistance with coordination of an oxygen equipment supplier and supervision by Health Services Staff is offered for those residents who require it.

TRAVEL
If you are going to be leaving the building overnight, for a few days, or for an extended period, please notify the Health Services Manager in advance. This will assure that you receive aid in helping to prepare for your trip and that medications and necessary personal care items are with you.



Safety

Great care is taken to ensure the security and safety of our residents. For this reason all doors are locked in the evening. To gain entry after hours, simply press the intercom button inside the heated vestibule. It is located above the handicap door opener button. A staff member will be happy to admit you.

Whenever you leave or return to the property, please use the Book at the Reception Desk to sign in and out. This will assist the staff in maintaining the building census in case of an emergency and help the kitchen staff to know who will be out of the building at mealtimes.

AUTOMATIC DOOR OPENERS
For your convenience and safety, the front doors open by a simple push of a button allowing hands free entrance into the building. A similar easy access door is located in the Recreation Room leading to the Outside Patio.

COMMUNICATION SYSTEM
A specially designed telephone system is in each resident suite and each resident bathroom. This unique system is provided for your safety and security. If you require assistance, have an emergency, or are not feeling well, press the button marked "Nurse". This call will immediately link to the nurse through the in-building communications network. If you require assistance in the bathroom, just pull or lift the handset off the hook. It will automatically alert the nurse. You do not need to talk. If you have fallen, simply pull the extra long red cord to knock the handset off the hook.

DOOR ALARM
Many doors are alarmed so that if people leave through an exit door other than the main entrance, an alarm will sound to alert the staff.

ELECTRICAL APPLIANCES
Prior to bringing any electrical appliances into the residence, approval should be obtained. All electrical appliances must be CSA approved and inspected by the Mountainview Residence maintenance staff for safety.

FIRE SAFETY
Mountainview Residence has an approved Fire and Disaster Emergency Plan. As a resident, you have an important part in our overall plan. The instructions you should follow in case of a fire are located on your entrance door for quick review. If you discover a fire, you must pull the fire alarm immediately. The alarms are located near each exit door. Mountainview Residence is equipped with state of the art fire detection, smoke detectors and sprinklers throughout the building and in each individual resident suite and closet.

HANDRAILS
Handrails are in all the hallways for your assistance. Also, assistive grab bars are in each bathroom and bathtub or shower.

NIGHT SECURITY
Each night, all outside doors to the home are locked at 9:00 p.m. If a visitor wishes to enter, they must press the intercom button outside the front door. Only then can they enter the premises.



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